Dear , Our products are all in the professional staff before shipment for a series of checks before sending to the hands of customers, but inevitably due to logistics problems caused by damage to the goods, the goods will be sent to the customer. But inevitably because of the logistics problems caused by the damage of the goods. You ordered five vibration plate from our side, one of them happened to have a problem because of the logistics problem, we firstly provided you with a solution, and did not avoid refunding as you said, every company has its own rules and regulations, we firstly need the financial approval before we can make a refund.